Refund policy

Returns and Exchange Policy 

Thank you for shopping with us! We want you to be fully satisfied with your purchase. If for any reason you’re not, please review our returns and exchange policy below: 

Returns Window 

You may request your replacement product up to 30 days after purchase. 

Condition of Returned Items 

To initiate a return, proof of purchase is required (receipt or order confirmation). 

If the product is faulty, we ask for evidence (a video or photo showing that the dispenser isn’t working) to support your exchange request. 

Return Process 

Please email us at customerservices@wizso.com with your proof of purchase and the evidence (video or photo) showing the issue with the dispenser. 

Return Shipping Costs 

In the interest of sustainability, customers will not need to ship the product back to us. We will handle the return process without requiring the product to be sent back. 

Non-Exchangeable Items 

Wizso tablets are non-exchangeable and non-refundable.  

Defective or Damaged Items 

We strive to ensure all products are in perfect condition, but if you receive a defective or damaged item, please follow the steps below: 

Non-Refundable Fees 

Please note that all fees are non-refundable. We do not offer refunds for any shipping or processing fees; however, we do offer an exchange for a damaged dispenser. 

Resolution 

If your dispenser is defective or damaged, we will issue a replacement dispenser. A replacement will be provided if and when needed, following verification of the issue.  


Subscription Cancellation Policy 

You may cancel your subscription at any time before the next billing date. Once your subscription is canceled, you will not be charged for the next billing cycle. 

Shipping Information 

Subscription Shipping Details: 

Customers will receive shipments depending on their subscription model: 

Solo-240 Wizsos should on average last an individual for 12 weeks or a couple for 6 weeks. 
 
Multi -480 Wizsos should on average last a family of four for 6 weeks or a family of six for 4 weeks. 

Delivery Times for Each Subscription Cycle: 

  • UK: Estimated delivery time is 48 hours. 

  • EU: Estimated delivery time is 72 hours. 

Shipping Fees Associated with Subscription Orders: 

  • UK: A flat rate shipping fee of £3 for subscription orders. 

  • EU: A flat rate shipping fee of £7.20 for subscription orders. 

Changes to Shipping Address: 

You can update your shipping address anytime by visiting the Account section on our website. Just log in and edit your address details before your next order is processed. 

The deadline for changing your address is 5 business days before the next shipment. 

International Shipping for Subscriptions: 

For shipping rates, restrictions, and any additional costs, please email us at [sales@wizso.com] for a quote and further information. 

Subscription Modifications:  

For any subscription modifications – including updating your delivery schedule, pack size, or shipping address – please visit the Account area of our website. You can manage everything easily from there. 

Billing Issues:  

To update your billing details or payment method, simply head to the Account area on our website. All your payment information can be managed securely from there. 

Customer Support 

Contact Information: For any inquiries or assistance, please reach out to our customer support team at [customerservices@wizso.com]. 

Response Time: Our customer support team typically responds to all inquiries within 1-2 business days.